Yarr

[intjonathan]

Oh, man, it's clobberin' time.

From: "Svcompucycle" <shipping@svcompucycle.com>(through Yahoo! Store Order System)
X-DSMTPFooter: true
X-Rcpt-To: <niralisse@s...>
X-DPOP: Version number supressed

Thank you again for your order from SVC. 1(408)292-5292

The following items have been shipped to:

Jon Owens

using UPS Ground Residential
[items enumerated]

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From: "Jonathan Owens" <jonathan@t...>
To: "Svcompucycle" <shipping@svcompucycle.com>
Sent: Saturday, November 16, 2002 6:03 PM
Subject: Re: order svcompucycle-23053 from Svcompucycle

I placed this order on Monday the 11th at 4:30pm, shouldn't it have shipped on Tuesday the 12th according to your "Platinum Policy" as follows:
"Orders recieved after 3:00PM PST will ship the next day."?

I love your parts and prices but this shipping discrepancy is confusing and frustrating. Please explain!

Jonathan.

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From: "SVCompucycle" <shipping@svcompucycle.com>
To: "Jonathan Owens" <jonathan@trupoetry.com>
Subject: Re: order svcompucycle-23053 from Svcompucycle
Date: Mon, 18 Nov 2002 19:28:42 -0800

Dear Valued Customer:

You are correct.

Sincerely,
SVC

OK, the folks at Reseller Ratings are going to get an earful of this one and so is SVC. Totally unacceptable. They have neither explained nor apologized when they are in clear violation of their own shipping policy.